Remote Assistance in Windows 7

Today I had a random reason to use the built-in Remote Assistance features of Windows 7.  I was helping troubleshoot an issue with a vendor on a user's machine, using the user's session.  Here are some things I noticed about the Remote Assistance that differs from a regular Remote Desktop session.

• Remote Assistance will give you a view of all the users screens with the full screen resolution.  In this case the end user had 3 monitors, so I had to expand my view the that machine across the majority of my 3 monitors in order for it to be usable.  Normally when you do a simple remote desktop session, all the applications and desktop icons from multiple monitors are fitted to one screen.  This may or may not annoy you, depending on how you like to work with remote systems.
• Remote Assistance really assumes you have a person sitting at the computer.  As the remote support person, it's very easy to accidentally loose your rights to control the remote desktop by hitting Escape or Cntl-Escape.  You need the end user to re-authorize your request for control. (My end user used this troubleshooting time as an excuse to get coffee, so I had to run back to the desk to authorize that a few times.)
• Remote Assistance blocks your ability to send email using the users email application, in this case, Outlook 2007. While I can see how this is good from a security standpoint, it was a hurdle when I wanted to use the email account to send some log files to the vendor.

The Remote Assistance features can certainly be handy depending on what a remote support person needs to be able to do on a user's workstation.  I'll probably use it again, but only when I've got someone sitting there to help with any control issues, since the whole point of using it is to save me from having to leave my desk!

Tackling Windows 2003 Server Space Issues

Got a Windows 2003 server with a small hard drive that keeps filling up? Make sure to check out these potential space hogs:

1. The Framework.log file in the %systemroot%\system32\wbem\logs folder. This file has the potential to grow out of control, but that problem can be easily remedied with a quick permissions change. Check out KB836605 for details.
2. Some auditing and logging applications might be making backups of your Event Logs, which often end up in your %systemroot%\system32\config folder. Check for .EVT files you no longer need so you can move or delete them.

Finally, not sure what taking up the most space? Check out the free tool called WinDirStat for a quick visual mapping of what's taking up the most space.

Rotating Pages in ImageRight

Looking for the super-secret keyboard shortcuts for rotating multiple pages in the ImageRight Desktop 5.2? Oh, it's very secret, it's not even in the list of keyboard shortcuts in the help file.

1) Click to highlight at the document level (if you want to rotate all the pages in that document) or control/shift click to select the multiple pages you want to rotate.

2) Press Control + Shift + F to rotate 180 degrees.

3) Press Control + Shift + S to rotate 90 degrees.

You can also use just Control + F or Control + S on individual pages.

The Country Code for Nigeria is 234

We all know about the long running Nigerian email scams, the ones where some "Prince" of some "Small Country" has cash he can't access and wants to give you a nice cut if you can front him a couple thousand dollars via Western Union. I guess people have finally caught onto that one, because now the new big Nigerian scam is renting you a place they don't own via Craigslist or some other source for rental listings.

A friend of mine has been looking for a reasonably priced rental in the Bay Area and sent off a few inquires to some nearly "too good to be true" listings. He recieved three practically identical emails in return, from three different "gentlemen", with only the property address, dollar amounts and contact phone numbers differing.

They weren't asking for cash with the first email, but required an odd rental application form to be returned for approval. The emails also had several other characteristics that smell of a farce. See for yourself.

Thanks for the email. My name is Thomas Hough the owner of the 1 Bedroom Apartment you are making inquiry of, I've had so many responses so far,however it is still available but I do have one person who is ahead of you. I'll rent it to whoever puts down the deposit .Rent includes water and garbage. My company sent me overseas and will probably be between Africa, India and the UK for another year or so. The last tenants I had just moved out and my family and friends all live on the east coast so I don't have anyone available to show the place but I can send you pictures of the inside but will have to ship you the keys and papers.

Here is the address:[property address removed]...Ready for immediate move-in!You can drive down there to take a look at it...i will be willing to rent my home out for the maximum of 5 years and below.I personally had wanted to sell the Apartment earlier on.But after long time deliberation between me and my wife Sarah we finally agreed on renting out the Home, because it was initially to be sold. But I really want you to take good care of the Apartment, as if it were your own home.I would want to know how soon you would want to move in, as I will be taking a 1 or 2 month upfront payment which mean the first and last months you will be staying in the Apartment including some utilities (Water, Internet and Garbage). I am asking for $670 1 month upfront payment and if you can pay $1340 for 2months you will be getting a 1 month rent free. I believe we should be able to help ourselves. including utilities because I want you to take a very good care of the Apartment while I am away.

i will like you to go ahead and fill out the rent application form so that will can proceed further and discuss on how to get the the keys and papers sent to you via Dhl or ups e.t.c, also are you ready to rent it now or when?.So here is the Rent Application Form Below..
========= RENT APPLICATION FORM ============
PRIVATE & CONFIDENTIAL

Also,Pls answer these questions below:

1)Your Full Name______________________________________
2)Present Address(where you reside now) & PhoneNumber______________________________
3)How old are you _____________________________
4)Are you married ______________________________ _____
5)How many people will be living in the Home___________________________
6)Do you have a pet _________________________________________
7)Do you have a car __________________________________________
8)Occupation _________________________________________________
9)How long are you willing to stay _________________________________________
10)When do you intend to move in _________________________________________
11)1 month Or 2 month deposit needed______________________________________
12) Pictures of all the Occupant that will stay in my Home______________________________________

Pet allowed.

I will use the information above to prepare the rental agreement , rent receipts and other documents. Make sure the correct information is type.Do reply with your both cell & Apartment number i am going to call you if your application form has been accepted or call me after filling the rental application form. A package containing the housing documents, property address with full description. Including the direction to the place and keys will be ship to you once you both agreed with the term and condition. Call me once you fill out the application form.Here is my contact number: +234-708-289-7758 or 011234-708-289-7758 i will be expecting your call to know how serious you are in renting my Home

Thanks & God Bless

Here are my redflags:

1. Weird use of capitalization and puctuation, like with "1 Bedroom Apartment" and no spacing after commas, etc.
2. Claiming to live overseas and having no one to show the place - Really? You've owned a home and don't even know a neighbor? Haven't heard of a property management company?
3. "I believe we should be able to help ourselves." - Huh? Writing generally has strange phrasing not uncommon to someone who's not great of writing or speaking English.
4. Weird text-based "rental application" - Most legit landlords will send a PDF version of a standard application, with questions geared so they can run a proper background or credit check. How old are you? Are you married? Do you have a car? How long are you willing to stay? Pictures of all the Occupants? - I don't even know where to begin.
5. Nigerian contact phone number - Um, yeah. That's a big one.
6. Property Address (which I removed for this post) - A quick internet search of the property address shows that this place is listed on the MLS for sale. It includes several photographs, including the exterior shot that the scammer sent with this email.

I know the Internet is a big place, filled with lots of opportunity to find what you need and solve problems. But you have to trust your instincts, pay attention and help others who might not be so savvy to look out for stuff like this.

This only happens because it's worth it to scammer. Enough people list out their pet names, attach a family photo and don't give a thought about how odd it is that they are potentially renting a place based on a couple photos and some guy who claims he wants you to "take care of the Apartment like it were your own Home." Clearly, it's lucrative enough to keep doing and that's a real shame.

Stay safe out there and if you come across listings like this be sure to report them to the host of rental listing site so they can be removed.

Have an Opinion about Microsoft Recertification?

Microsoft Learning is conducting a survey about the value of certifications and how those certifications keep pace with evolving technologies and products from Microsoft.  If you are interested in taking a short survey abou the topic, do so by August 8th.

For more information, please check out the original blog post on the Born to Learn blog.